FAQs

Services

We offer addiction recovery, individual, couples, and family therapy, parenting support, and DUI services (coming soon). If you are unsure which service fits your needs, we can help you understand your options and recommend an approach that matches your goals. We have years of experience, especially with high-conflict couples and families.

You can choose either in-person or online therapy sessions, depending on what works best for you. We offer flexible scheduling, including daytime and evening options, to help fit therapy into your routine.
Yes, we can help if your family is experiencing conflict or having trouble communicating. We have experience working with families in difficult situations and can guide you in building healthier relationships and finding better ways to talk and solve problems together.
We offer support for individuals, couples, and families. Whether you need one-on-one help or want to work through challenges together as a couple or family, you have options. Our services are designed to meet the needs of different situations and relationships.

How It Works

At Luken Therapy Services, your first session focuses on understanding your needs and goals. We listen to your concerns, discuss possible approaches, and outline a personalized plan. Whether you want individual, couples, family, or addiction recovery support, you’ll know what to expect and how we’ll work together as you begin your journey.
We respect your privacy. Everything you share with us stays confidential and is only used to help you during therapy. Your information is protected, and we follow strict ethical and legal standards to keep your sessions private and secure.
The length and frequency of therapy depend on your needs and goals. Some people benefit from a few sessions, while others need ongoing support. Most start with weekly sessions, and we adjust the schedule together as you make progress.

Pricing & Payment

Most sessions are covered by health insurance.  We work with major insurance companies and Tricare West to serve our Veterans and their families; your share would be the copay only.   If you do not have insurance coverage, we have a convenient fee of $85 per session.  

All of our payments are handled through credit card.  During onboarding, you will be asked to record a credit card; your copay or session fee will be deducted a week after your session; is that simple.  We do not require a deposit, and we strive to make payment easy for you.

We understand that therapy is an important investment. If you need more time to pay, we can discuss flexible payment arrangements to fit your budget. You will know your options before starting any services.

Yes.  We work with most private insurance companies:  

  • Aetna
  • AllSavers UHC
  • Allied Benefit Systems - Aetna
  • Allied Benefit Systems - Cigna
  • Blue Cross Blue Shield
  • Carelon Behavioral Health, Inc.
  • Christian Brothers Services - Aetna
  • Cigna
  • Confide Enhanced EAP
  • EVHC - Aetna
  • EVHC - Cigna
  • Government Employees Health Association
  • Health Scope - Aetna
  • Lucent Health Solutions - Cigna
  • Luminare Health - Aetna
  • Luminare Health - Cigna
  • Mass General Brigham Health Plan
  • Meritain
  • NYC Employees PPO Plan
  • Nippon
  • Optum
  • Optum Emotional Wellbeing Solutions (EWS) - Core EAP
  • Optum Emotional Wellbeing Solutions (EWS) - Premium EAP
  • Optum VA (Serving Veterans and their families)
  • Oscar
  • Oxford Health Plans
  • Resources for Living EAP
  • Surest (Formerly Bind)
  • Sutter Health Plan
  • Tricare West
  • Trustmark Health Benefits - Cigna
  • Trustmark Small Business Benefits - Aetna
  • UHC Student Resources
  • UMR
  • United Healthcare Shared Services
  • UnitedHealthcare
  • UnitedHealthcare Global

Scheduling & Policies

You can schedule appointments based on our available openings, and we offer both in-person and online options. If you need to reschedule or cancel, please let us know as soon as possible. We do our best to accommodate changes and make it easy for you to find a new time that works.
If you cancel your appointment at the last minute, there may be a cancellation fee. We understand that unexpected things happen, and we try to be fair whenever possible. If you give us notice in advance, we can often waive the fee.
We do not offer guarantees or refunds because therapy results can vary for each person. Our focus is always on supporting you and adjusting our approach to best meet your needs throughout the process.
Your therapy sessions are private and confidential. We follow strict privacy rules to protect your personal information. What you share with us stays between you and your therapist, except in rare cases where the law requires us to share information for your safety or the safety of others.